Cookie Policy
This policy explains what cookies are, which cookies we use and why we use them. By continuing to use our website, you are agreeing to our use of cookies, so please read the policy in full.
For more details about data privacy, please refer to our Privacy Notice.
About Cookies
A cookie is a tiny text file that our web server sends to your web browser. Your browser then stores it and sends it back to our server each time your browser sends a request to our server.
They help us to identify you as a user of our site and they are not harmful to your device in any way.
Necessary cookies are required for the operation of our website.
Performance cookies help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies enable us to personalise our content for you and remember your preferences.
Targeting cookies make our website and communications more relevant to you.
If you would like to block any cookies, please use the appropriate settings in your web browser. Though, please note, blocking cookies may affect the way in which you experience the site. For example, the Service will not work if you block strictly necessary cookies and you may face various frustrations if you block functionality cookies.
To help guide you, please read on to learn more about the various cookies used by our site.
Our First Party Cookies
First party cookies are those that we ourselves create. The following table lists them out and explains how they are used.
| Name | Type | Purpose |
|---|---|---|
| ip_to_country | Functionality | Tells us which country you're in so we can pre-select it in any drop-down menus. We create it when you login to the Client Portal and it expires 24 hours later. |
| tm4b_cookie_notice | Functionality | Tells us that you've accepted our Cookie Policy so that we can hide the obtrusive cookie notice which appears at the top of our site. We create it when you click on the "I agree" button and it expires after 1 year. |
| tm4b_tid | Functionality | Tells us if a partner link drove you to our website and, if so, which link it was. We create it when you arrive at our site having clicked on a partner link and it expires after 60 days. |
| tm4b_bprint | Necessary | Tells us your browser fingerprint so we can detect duplicate accounts for anti-fraud. We create it when you arrive at our site and it expires almost straight away. |
| tm4b_session_id | Necessary | Tells us that you're a logged in user and the account which you've logged in with. We create it when you login to the Client Portal and it expires when you log out. |
Third Party Cookies
Third party cookies are those which are created by service providers that our website integrates with. Although we do not have any control over these cookies, the following table lists out the service providers and the role they play in the functioning of our website.
| Service Provider | Role | Type |
|---|---|---|
| Customer.io | A communications platform that lets us communicate with you. | Performance |
| Hotjar | A web analytics service that helps us understand how you use our website. | Performance |
| Google Analytics | A web analytics service offered that tracks and reports website traffic. | Performance |