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Use Text Messages to Cut Phone Time, Gas Staff Told
This is a first! A company is asking it's staff to communicate by text messaging to bring costs down. It makes perfect sense and is a nice change from the indignant outcries on how SMS is hurting students's and employees writing abilities or speaking skills. "Staff at British Gas have been ordered to communicate with each other via text message to try to cut the time they spend on the phone, reveals the scotsman.com. "The company’s 10,000 call centre staff and engineers have been urged to adopt truncated “text-speak” when emailing and texting each other. Bosses believe it will allow an extra 360,000 customers a year to get through to its phone lines. It is hoped the new system will shave off a vital 50 seconds from each conversation and message, which lasts on average six minutes. To help more mature staff get a grip of the language, British Gas has enlisted younger employees to draw up a glossary of text terms". |
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