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Claiming a refund by SMS
The London Underground Customer Charter states that if a tube journey is delayed for 15 minutes or more, passengers are entitled to a full refund of their single journey cost. However, the compensation process is not widely publicised and claiming compensation is a lengthy and painful process. Tube Refund simplifies the process by using Esendex SMS technology. Frustrated commuters now simply text their e-mail address and journey details to 07800 00 20 20 to begin using the service, according to 160characters.org, |
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