Articles & FAQs
- Sending SMS
- The Originator
- Delivery Reports
- Possible delivery states.
- What does the delivery state 'DELIVRD' mean?
- How delivery reports work.
- How to view delivery reports online.
- How often are delivery states updated?
- How can I analyse my delivery reports on a large scale?
- How to download delivery reports in CSV format.
- How to have delivery reports forwarded to an email address.
- Why could this SMS not be delivered?
- Several messages did not get delivered, then all of them got delivered at the same time. Why?
- Delivery reports in detail.
- What does the delivery state NEGLCTD mean?
- Email-to-SMS
- What happens if I include my 'signature' within the email?
- Do the parameters and their corresponding values have to be in a particular order?
- What happens if I include more than one instance of a particular parameter?
- How do I send a Unicode message via Email-to-SMS?
- Why do my Email-to-SMS messages get truncated to approximately 70 characters?
- Message Body
- The different data types which an SMS can be.
- How can I send messages with accented characters such as é, è or à?
- Unicode Text
- Plain Text
- Long Messaging
- Binary Data
- Recipient Numbers
- MSIDSN
- How to convert a localised number into an MSISDN.
- What happens if I provide a recipient number in its localised format without using a default country code?
- What is a 'default country code'?
- Does TM4B support delivery to ISDN's (i.e. normal landlines)?
- The Default Country Code
- Why do my messages fail whenever I try to send an SMS to countries other than country X and why I am I charged for them?
- The Number Validation Process
- Sales Related
- Am I charged for messages that have not been delivered?
- The cost of sending 1 MT SMS.
- Are there any additional charges for internetworking fees?
- Do I have to pay anything extra for delivery reports?
- The costs incurred by MT SMS.
- Is there a minimum quantity of credits that I have to purchase?
- What are the sizes of each 'batch' of credits?
- Message Delivery
- Receiving SMS
- Message Receivers
- Are primary and secondary keywords case-sensitive?
- How many keywords/sub-keywords can we create?
- The benefits of a dedicated number.
- Message Receivers in detail.
- What happens if the sender of an MO SMS spells a keyword incorrectly?
- Default message receivers.
- Why can't I delete this Message Receiver?
- Separating a keyword and sub-keyword.
- The message body of the MO SMS.
- How to create a Message Receiver on a dedicated number.
- How to delete a Message Receiver.
- What is a dedicated number?
- SMS Responder
- Email Forwarding
- SMS Inbox
- Message Receivers
- Client Section
- Contact Lists
- Structure Management
- How to create a Contact List using SMS Online.
- How to import a Contact List using offline data.
- How to delete a Contact list.
- How to export a Contact list.
- How to rename a Contact list.
- How to add a new field to an existing Contact List.
- How to delete a field from an existing Contact List.
- How to rename a field within an existing Contact List.
- How to create a subgroup within a Contact List.
- The importance of field-names.
- Invalid Field Names.
- Contact Management
- Structure Management
- Uploading Data
- Contact Lists
- General Sales & Admin
- How to view your sales/refund history.
- How to view/print a sales invoice.
- How do I request a refund?
- Why we don't allow the use of "AOL" email addresses.
- Pricing
- Payment Methods
- PayPal
- I made payment via PayPal but my account hasn't taken effect.
- About PayPal
- Regional Availibility
- How is the extra handling charge on PayPal payments calculated?
- How long does it take for my purchase to take effect?
- What happens if I make a PayPal payment without being Verified?
- How to make a payment using PayPal.
- Verified Members Only
- What do I do if I have not received the authorisation code?
- PayPal
- Message Credits